Privacy Policy

This website is owned and operated by Developing Health & Independence (DHI) who is registered as Data Controller for the purposes of the Data Protection Act (2018) and the UK General Data Protection Regulation.

How we use your information

We take the privacy of our website users seriously. This notice tells you what to expect when DHI collects personal information through its website. It applies to information we collect about:

Visitors to our website

General requests for information or appointments through our contact pages

When you provide information to us via this website we will store this data and hold it on a computer and/or in hard copy form. We will use this data to provide you with the services for which you have registered with us and for the purposes described in this statement.

The information we collect

In order to provide you with a range of services, we may collect personal information from this website, from telephone responses, from written information sent to us and from other communications. We may for example, keep a record of your name, mailing address, email address, telephone number, preferences and any other information you provide to us or is collected by us. We may supplement the information that you provide to us with information that we receive or obtain from other sources.

Visitors to our website

When you visit our website we collect standard internet log information. This is statistical data only which we use to find out the number of visits to the site/pages used and from which we cannot identify individuals.

We also use cookies. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use the following cookies on the web site:

Google Analytics which help us understand how many people have been to the site before, what pages were looked at and geographical locations.

For more information about cookies, including how to view the cookies that have been set and how to manage or delete them, please visit

Disclosures of your information

We may disclose information about you to third parties:

where we have a duty to do so or if the law permits or requires us to do so; and

to anyone to whom we transfer or may transfer our rights and duties under our agreement with you.

Marketing information and contact lists

Information that you provide, or that is obtained by us as a result of your use of this website, will be used by us to improve the website and the services we offer. It will also enable us to provide you with information which we think may be relevant and of interest to you where you have consented to being contacted for such purposes.

We will not pro-actively contact you unless we have your consent to do so and you may unsubscribe or opt-out of our contact lists at any time. You will be provided with an opportunity to do so each time we contact you by post or email.

Use of your information outside the European Economic Area

We may need to transfer your personal information to, and store it in, countries outside the European Economic Area which may not protect your personal information as extensively as the United Kingdom. If we do so we will ensure that an agreement is in place with anyone to whom we pass your information to ensure that your data is treated securely and in accordance with this Privacy Policy. By submitting your personal information, you agree to this transfer, storage and processing.


We take the security of your personal data very seriously and we have put in place technical and organisational controls to prevent unauthorized access and protect the personal information that we hold about you. However, due to the inherent risks of providing information and dealing online, we cannot guarantee the security of any data you disclose online. Therefore, you recognise that your use of our website is entirely at your own risk.

Links to other websites

Please be aware that our site may link to other websites which may be accessed through our site. If you follow a link to any of these websites they will have their own cookies and privacy policies. We do not accept any responsibility or liability for the privacy and security practices of third party websites and your use of such website is entirely at your own risk.